frequently asked questions
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1. Do you ship internationally?
No. We only ship to UK addresses.
2. How will my purchase be shipped?
Orders to the UK are usually shipped via Royal Mail Special Delivery Services, and all items are insured during transit to a maximum value of the goods.
3. How long will it take to receive my package?
UK orders delivered to the same address as the credit card billing address, will normally be posted using Royal Mail Special Delivery the working day (Monday - Friday) after the order has been placed.
UK orders delivered to a different UK address to the credit card billing address, will normally be posted using Royal Mail Special Delivery three working days (Monday - Friday) after the order has been placed. On the first working day after the order has been placed a copy invoice will be sent by first class post to the credit card billing address. This is to try and prevent fraudulent credit card transactions.
All deliveries made using Royal Mail Special Delivery should be received the following working day (Monday - Friday) after posting.
4. Will my package require a signature?
Packages sent using these services require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this.
5. What if I am not happy with my purchase?
a) I just don’t like it.
If you are not happy with your purchase for any reason you may contact us within 30 days of receiving your goods to arrange the return of the goods and a refund. Unwanted goods must be returned in their original condition and in their original packaging, within 30 days. If you would like to return unwanted goods please contact us by phone on 01422 317539 or e-mail sales@abart-uk.com prior to sending the goods back. You are responsible for all postage and packaging and we strongly recommend that returned goods are sent by special delivery. Please note that we cannot accept returns of earrings.
b) It’s faulty
Whilst we strive to ensure that the correct goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged, faulty, or incorrect goods from us you must contact us within 7 days of receiving your order to arrange a replacement or full refund. Please contact us on 01422 317539 or e-mail us at sales@abart-uk.com prior to sending the goods back.
6. What credit cards do you accept?
We accept payment by most major credit or debit cards. These are processed online using the Protx secure payment service. Credit cards are pre-authorised immediately using the Protx secure system, after which point various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details.
7. What currency is used on www.stepbystep-uk.com
Prices are shown in Great British Pounds Sterling.
8. Are the photographs true to size and colour?
The photographs show the jewellery in different proportions to actual size in order to show it at its best in the appropriate settings. Colours cannot be considered to be true to life because that depends on your monitor. Every effort has been made to ensure that all information provided is correct.
9. What are your Terms and Conditions?
Please click here
10. Do you have a privacy policy?
Please click here
11. Do you have a showroom or any retail outlets?
We have retail outlets around the UK, please see our store locator for further details. If you are unsure about purchasing a piece please note our full money back returns policy.
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